Leveringspolitik

Shipping Policy

1. Shipping Options & Costs

Here’s a quick and easy overview of the available shipping methods and rates:

Country/Region	Complimentary Shipping for orders:	Standard Home Delivery	Standard Parcel Point Delivery
Denmark	Above 599 DKK	49 DKK	39 DKK
Sweden	Above 1200 SEK	147 SEK	103 SEK
Finland	Above 150 €	15 €	11 €
Belgium, France, Germany, Luxembourg, Netherlands, Poland	Above 100 €	12 €	11 €
Austria, Czechia, Estonia, Ireland, Italy, Latvia, Lithuania, Portugal, Slovakia, Slovenia, Spain	Not available	18 € (0–0.99 kg) 21 € (1 kg+)	14 € (0–0.99 kg) 21 € (1 kg+)
Bulgaria, Croatia, Hungary, Romania	Not available	13 € (0–0.99 kg) 19 € (1 kg+)	Not available

If your country is not listed, please contact us at info@copensense.com or use our contact form to ask about shipping options.

Prices in SEK and EUR were converted on September 2, 2025 and are provided for reference. Due to currency fluctuations, amounts may differ slightly, but the final charge will always be displayed in your local checkout currency before you confirm payment, if you select your local currency.

2. Delivery Time

Order Processing:

Orders are usually processed and dispatched within 1–2 business days.

Estimated Delivery:

Denmark: 2–4 business days.
Other EU Countries: 4–6 business days.

Delivery times may vary depending on the carrier, destination, and peak seasons.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

3. Tracking Your Order

When your order ships, you will receive a confirmation email with a Track & Trace number. You can follow your parcel on the carrier’s website or in their app.

4. Responsibility for Goods

We are responsible for your order until it is in your physical possession. The risk transfers to you once the parcel is delivered to your address, placed in your mailbox, or collected from the designated pickup point.

5. Damaged or Missing Goods

If your package arrives visibly damaged, you should either refuse delivery or accept it while noting the damage with the courier. Please take photos of the packaging and product(s) and contact us immediately at info@copensense.com so we can resolve the issue.

If your parcel does not arrive within the expected timeframe, please contact us and we will investigate with the delivery partner.

6. Unclaimed Packages

Parcels delivered to a pickup point must be collected within 7 days. If a package is not collected within this timeframe, it will automatically be returned to us. We reserve the right to charge a handling fee of 59 DKK to cover return shipping and administration costs.