Contact Information

Copensense ApS (CVR: DK 45656101)

Østerbrogade 226, st. 1

2100 København Ø,

Denmark

Email: info@copensense.com

We have not appointed a Data Protection Officer. For all privacy-related inquiries, please contact the email address above.

1. Data We Collect and Our Legal Basis

We collect and process your personal information to provide our services, which are powered by Shopify. We do this under the following legal bases:

• To fulfill our contract with you: For processing your orders, payments, shipping, and customer support.

• Based on your consent: For sending marketing communications and using non-essential cookies. You have the right to withdraw this consent at any time.

• For our legitimate interests: To prevent fraud, ensure security, and improve our services.

• To comply with legal obligations: For example, to meet accounting requirements under the Danish Bookkeeping Act (Bogføringsloven).

We collect the following categories of data:

• Contact & Account Data: Your name, address, email, phone number, and login credentials.

• Financial & Transaction Data: Your payment and order details.

• Device & Usage Data: Information about your device, browser, IP address, and how you interact with our website.

2. Cookies and Tracking

We use cookies and similar technologies. A cookie banner will appear on your first visit to obtain your explicit consent for non-essential cookies, which will not be placed on your device until you consent. You can manage or withdraw your consent at any time via the banner or your browser settings.

Types of Cookies:

• Essential: Necessary for core site functionality.

• Analytics: Helps us understand site usage to improve our service.

• Marketing: Used to deliver personalized ads with your consent.

We retain cookie data for up to 2 years (Analytics) and 6 months (Marketing).

We may also share data with analytics and marketing partners (e.g., Google, Meta) if you consent to marketing cookies.

3. How We Share Your Information

We share your data with third parties only when necessary to provide our services or as required by law. This includes:

• Shopify: As our platform provider, Shopify processes your data to operate the store.

• Service Providers: Such as payment processors, shipping carriers, and email marketing platforms.

• Legal & Business Requirements: To comply with legal obligations or in connection with a business transaction.

4. Data Retention and Security

We retain your personal information only for as long as necessary.

• Order Data: 5 years to comply with the Danish Bookkeeping Act (Bogføringsloven).

• Account Data: Until you delete your account.

• Marketing Consent: Until you withdraw it, or for a maximum of 2 years of inactivity.

• Customer Service Communications: 1 year.

We implement security measures to protect your data, but no method is 100% secure. Please do not send sensitive information through unsecured channels.

5. Your Rights

You have the right to:

• Access / Know: Request a copy of the personal data we hold about you.

• Correct: Ask us to correct inaccurate data.

• Delete: Request that we delete your data.

• Portability: Receive a copy of your data in a structured format.

• Object or Restrict: Ask us to stop or restrict processing your data for certain purposes.

• Withdraw Consent: Withdraw your consent for processing where it is our legal basis.

We will respond to your requests in a timely manner. To learn more about how Shopify uses your data, you can visit the Shopify Privacy Portal.

6. Children's Data

Our services are not for children. We do not knowingly collect personal information from individuals under the age of 13 years as defined by Danish law. If you are a parent or guardian and believe we have collected a child's information, please contact us to have it deleted.

7. Complaints and Disputes

If you are not satisfied with how we process your personal information, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet).

Datatilsynet Contact: Carl Jacobsens Vej 35, 2500 Valby, Denmark Email: dt@datatilsynet.dk Website: www.datatilsynet.dk

8. International Transfers

Your personal information may be transferred to and processed in countries outside the EU/EEA. When we do this, we ensure a recognized transfer mechanism, such as the European Commission's Standard Contractual Clauses, is in place to protect your data.