Shipping Policy

1. Shipping Options & Costs

Here’s a quick and easy overview of the available shipping methods and rates:

If your country is not listed, please contact us at info@copensense.com or use our contact form to ask about shipping options.

Prices in SEK and EUR were converted on September 2, 2025 and are provided for reference. Due to currency fluctuations, amounts may differ slightly, but the final charge will always be displayed in your local checkout currency before you confirm payment, if you select your local currency.

2. Delivery Time

Order Processing:

• Orders are usually processed and dispatched within 1–2 business days.

Estimated Delivery:

• Denmark: 2–4 business days.
• Other EU Countries: 4–6 business days.

Delivery times may vary depending on the carrier, destination, and peak seasons.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

3. Tracking Your Order

When your order ships, you will receive a confirmation email with a Track & Trace number. You can follow your parcel on the carrier’s website or in their app.

4. Responsibility for Goods

We are responsible for your order until it is in your physical possession. The risk transfers to you once the parcel is delivered to your address, placed in your mailbox, or collected from the designated pickup point.

5. Damaged or Missing Goods

If your package arrives visibly damaged, you should either refuse delivery or accept it while noting the damage with the courier. Please take photos of the packaging and product(s) and contact us immediately at info@copensense.com so we can resolve the issue.

If your parcel does not arrive within the expected timeframe, please contact us and we will investigate with the delivery partner.

6. Unclaimed Packages

Parcels delivered to a pickup point must be collected within 7 days. If a package is not collected within this timeframe, it will automatically be returned to us. We reserve the right to charge a handling fee of 59 DKK to cover return shipping and administration costs.

Return & Refund Policy

We offer a 30-day return period from the date you receive your item. This is in addition to your statutory 14-day right of withdrawal, which begins the day after you receive your item.

1. 14-Day Right of Withdrawal

In accordance with EU and Danish law, you have a statutory right to cancel your order within 14 days without providing a reason. This period begins the day after you receive your item. To exercise this right, you must notify us of your decision to withdraw.

Our Extended 30-Day Return Period

Once you have notified us of your withdrawal, or to take advantage of our extended offer, you have up to 30 days from the date you received your item to return it to us. This is an extension of the legal 14-day return period and gives you more time to send the product back.

For the 14-day right of withdrawal, you may inspect the item as you would in a physical store. If the item has been used beyond what is necessary to establish its nature, characteristics, and functioning, we may deduct a sum for the diminished value from your refund. Examples include lit candles, damaged wicks, or missing packaging.

Refunds: We will issue a refund within 14 days of receiving your withdrawal notification. However, we may withhold the refund until we have received the goods back or you have provided documentation of having sent them, whichever is earlier. We will refund the full purchase price, including the cost of the cheapest standard shipping method. If you chose a more expensive delivery option than the standard delivery we offer, we will only refund the cost of the standard option.

2. Conditions for Return

To be eligible for a return under our 30-day policy, your item must be returned to us within this 30-day period. The item must be in the same condition that you received it, unused and undamaged, with all tags and in its original packaging.

3. Starting a Return

To start a return, simply send an email to info@copensense.com with your order number and a brief description of the item(s) you wish to return. We will send you instructions and, if applicable, a return shipping label. Items sent back without first requesting a return will not be accepted.

You may also choose to return the goods at your own expense using another shipping method, but you remain responsible for the goods until they are received by us.

4. Return Costs

The customer is responsible for the cost of return shipping. However, if the product is defective or we have made an error, we will cover the return shipping costs. In such cases, please contact us first to receive a prepaid shipping label.

5. Exceptions and Non-Returnable Items

Certain items are excluded from the right of withdrawal, including:

• Custom-made or personalized candles.

• Candles that have been lit or used, as they are considered consumed products.

6. 2-Year Legal Warranty (Reklamationsret)

In accordance with Danish law, you have a 2-year legal warranty (reklamationsret) for manufacturing defects or faults that were present at the time of delivery.

In case of a valid complaint, you are entitled to have the item repaired or replaced. If this is not possible, you may be entitled to a refund or a proportionate price reduction.

The warranty does not cover defects caused by misuse, improper storage, normal wear and tear, or failure to follow the safety instructions provided with the product.